Guide

How MoMo agents can serve customers faster

The fastest way for a MoMo agent to serve customers is to stop re-typing long USSD menus. With MoMoGram the agent types only the amount and the customer's number, taps the transaction, and enters the PIN when asked. MoMoGram dials the menu on the right SIM, fills in every step and saves the transaction to history automatically.

Step by step

1. Open MoMoGram and type the amount and the customer's phone number.
2. Tap Cash In, Cash Out, Airtime, Bundle/Data, Pay to Merchant, Balance or Commission.
3. MoMoGram dials the USSD menu on the matching agent SIM and fills in the steps.
4. Type your PIN when the network asks for it.
5. The transaction is saved in History, with its status (successful, pending or failed).

One-time setup

Choose which SIM handles each network in Settings, and turn on the MoMoGram helper in Accessibility (it fills the USSD menu; it stops at the PIN and never reads it). Setup Check in the menu shows anything still missing.

Fewer mistakes

MoMoGram warns about amounts above your limit and about numbers other agents reported for fraud, before anything is sent.

Questions agents ask

Can MoMoGram enter my PIN for me?

No. MoMoGram always stops at the PIN; the agent types it on the network's own screen.

Does it work with two or three SIMs?

Yes. Up to 3 agent SIMs; each customer number goes to its own network's SIM automatically.